About the Course
Over time, case management has grown to recognise the need for approaches that are strengths-based, person-led, trauma-informed, and grounded in cultural safety. This workshop has been adapted in partnership with Aboriginal community-controlled organisations to reflect Aboriginal ways of knowing, being and doing—placing relationships, respect, and self-determination at the heart of effective practice.
This interactive two-day workshop explores the knowledge, skills, and strategies needed to provide high-quality case management for individuals and families with complex needs. Through discussion and shared learning, participants will strengthen their confidence in supporting positive change while maintaining a focus on wellbeing and cultural safety.
Participants will:
Explore case management models, tools, and approaches that align with Aboriginal community values.
Understand the impacts of multiple and complex challenges such as trauma, substance use, domestic and family violence, and homelessness.
Build effective engagement skills for working with people who may be reluctant or resistant.
Apply strategies that empower individuals and families to lead their own change.
Reflect on best practice, boundaries, and self-care in complex work.
Strengthen collaboration and cultural responsiveness across services.
Who should attend:Community services and health workers, including team leaders and managers, who providadapted form here:
Complex Case Management Association of Childrens Welfare Agencies ACWAe case management support within Aboriginal or mainstream service contexts
Your Instructor
Sandy Rawson
Sandy Rawson is a highly experienced Clinical Psychologist, Director, and trainer who has spent more than 20 years working alongside children, young people, families, and communities across regional and remote NSW. Her training is shaped by deep clinical experience and a genuine commitment to building the confidence, insight, and practical skills of workers, caseworkers, practitioners, and professionals across the human services sector. Sandy brings extensive expertise in trauma, family violence, child safety, behaviour support, and healing through connection, and is known for delivering training that is engaging, reflective, evidence-based, and highly relevant to the realities of frontline work.
Bring this training to your workplace
Rawson Psychologists and Consultants will travel to deliver in house Core Training aimed at practitioners working with children in family violence including Psychology, Social Work, Case Work, Support Work, Education, Early Childhood, Health, Legal, Corrections and Juvenile Justice. Get in touch to discuss today.
